TERMS AND CONDITIONS

TFT (“True Fish Traders ”) is the registered owner of the website www.truefishtraders.com (“The Site”) and the brand truefishtraders.com.

Customer registration and eligibility to sign up

The Site offers a registration process to serve its customers in the best possible way. By completing the registration process and placing an order using truefishtraders.com, you agree to receive transactional and promotional communication, mobile notifications, text messages, phone calls, and newsletters. We never sell or share any personal information of any customer with third-party companies or outside agencies. However, The Site may contain URLs of other websites that are not directly managed by us. For example, we may use Google Analytics to understand user behavior and optimize the user experience. The Site shall not be considered responsible for the privacy policies of such external websites.

In accordance with section 11 of the Indian Contract Act, 1872, any person can sign up for our services provided he/she is competent to enter into a contract. The person needs to be of minimum 18 years of age, has a sound mind, and is not restricted from contracting by any other law to which he/she is subject to.

Terms of access to The Site

truefishtraders.com grants its every customer limited access rights only for the personal use of The Site. The access to The Site is only for the personal use of the customer and not for any type of commercial use of it or its contents. You are not allowed to collect and/or use product listings, prices, descriptions etc; conduct derivative use of The Site or use robots, data mining, or any type of data gathering or extraction tools. No sections of The Site may be duplicated, copied, reproduced, sold, re-sold, or exploited otherwise for any commercial purpose without expressed written consent from truefishtraders.com. In addition, no customer is allowed to frame or use any framing technique to enclose any logo, trademark, or any other proprietary information (including text, images, page layout, form etc) present on truefishtraders.com without expressed written consent. Any unauthorized use of The Site terminated the permission granted by truefishtraders.com automatically.

Pricing

For all the products, prices displayed on The Site are excluding GST. The prices mentioned at the time of ordering will be charged on the delivery date except for fresh food products. If prices of such products are lower or higher on the delivery date, additional charges will be refunded or collected as the case may be during the delivery of the order.

Order cancellation

You can cancel your order within one hour from placing the order either by contacting our customer support team or online and get your money back if any. truefishtraders.com reserves the right to cancel any order if it suspects any type of fraudulent transaction is being conducted by a customer or any activity that breaches the terms and conditions of using The Site.

Customer acceptance

As a registered customer of truefishtraders.com, you hereby agree upon,

To use The Site to transact only for legitimate purposes and in compliance with every applicable law and regulation.

To provide us with a correct and proper delivery address in all respects.

To pay any additional cost incurred by truefishtraders.com in the event of a re-delivery due to wrong name and/or address, or any other wrong information provided by you while placing an order.

To provide truefishtraders.com with true and authentic information in all instances and authorize it to validate that information at any point of time and reject your registration if we find any details to be false, partly or wholly.

To access the services made available on The Site and to conduct transactions at your own risk after using your best and prudent judgment.

That you have checked the product description carefully before placing an order and agree to be bound by the sale’s terms and conditions.

That there may be additional quantity when ordering a particular cut SKU of a certain product. For instance, the steak version of a certain fish may have some differences in the final weight as it is difficult to cut a fish into an accurate weight while maintaining the exact shape of the steak piece.

Your obligations

As a visitor and/or customer of truefishtraders.com, you hereby agree upon,

Not to use The Site for,

Disseminating any objectionable, harassing, libelous, abusive, harmful, vulgar, threatening, obscene material or conducting any unlawful activity.

Transmitting material that may result in civil liability or constitute a criminal offense, or otherwise breaches any other relevant laws, code of practice, or regulations.

Gaining unauthorized access to any other computer network systems.

Interfering with any other person’s enjoyment of or right to use The Site.

Disrupting or interfering websites or networks connected to The Site.

Transmitting, storing, or making electronic copies of any material protected by copyright without the expressed permission of the owner.

You also agree,

Not to use a fake email address, impersonate any entity or person, or mislead otherwise as to the origin of any feedback submitted by customers on The Site.

Not to post comments that may contain libelous or otherwise abusive, threatening, unlawful, or obscene material; or may contain software viruses, commercial solicitation, political campaigning, mass mailings, chain letters, or any type of “spam”.

Not to post customer review feedback that may violate any of the policies or right of any third-party, including trademark, copyright, or other proprietary or personal right(s), and cause harm to any other entity or person.

To be fully responsible for the content of any of your feedback and completely agree upon to indemnify truefishtraders.com for every claim resulting from such feedback submitted.

Customer reviews and feedback

Customer reviews, feedback, comments, suggestions, or any type of other submissions offered to or submitted on truefishtraders.com in connection with use of The Site (collectively, the “Feedback”) shall be and remain the property of The Site. The Feedback made on truefishtraders.com shall constitute an assignment to truefishtraders.com of all worldwide rights, interests, and titles in all copyrights and any other intellectual property present in the Feedback and truefishtraders.com shall hold exclusive rights, interests, and titles without any limitation for its use, commercial or otherwise.

In addition, truefishtraders.com will be entitled to use, disclose, reproduce, adapt, modify, develop derivative works from, display, distribute, and publish any Feedback submitted to it for any purpose whatsoever, without any limitation and without compensating anyone in any way.

truefishtraders.com reserves the right (not the obligation) to monitor, as well as, edit or remove any Feedback submitted to The Site.

truefishtraders.com does not assume liability or take any responsibility for any Feedback submitted by any customer or third-party.

Copyright and trademark rights

You, as a customer, acknowledge that the use of The Site does not grant anyone any license under any intellectual property rights of truefishtraders.com or any third-party.

truefishtraders.com together with its licensors and suppliers exclusively reserve all intellectual property rights in all products, text, programs, content, processes, technologies and other materials that appear on The Site.

Any use of The Site and its contents, including storing or copying either in part or whole, is strictly prohibited without the written permission of truefishtraders.com.

The logos and names and all related product and/or service names, slogans, and design marks are the service marks or trademarks of truefishtraders.com, its partners, its affiliates, or its suppliers/associated companies.

References on The Site to any products, services, names, or marks of any third-party or URLs to third-party information or sites is for customer convenience only and does not imply or constitute truefishtraders.com sponsorship, endorsement, or recommendation of the third-party, product, service, or information, anyway.

truefishtraders.com cannot be considered responsible for any such third-party sites and does not make any representations with regard to the accuracy of material or content on such sites. If you decide to link to any such site, you do so at your own risk entirely.

All software used on The Site is the property of truefishtraders.com, or its suppliers and licensees and are protected by copyright laws.

The software and content available in The Site are to be used as a shopping resource only. Any other use, including the display, distribution, modification, reproduction, republication, or transmission of the contents on The Site is strictly prohibited.

All contents are trademarks, copyrights and/or other intellectual properties licensed, controlled, or owned by truefishtraders.com, or one of its affiliates, or third parties who have licensed those materials to The Site and are protected by copyright laws.

The compilation (assembly, arrangement, and collection) of all contents on The Site is the exclusive property of truefishtraders.com and protected by copyright laws as well.

Governing law and jurisdiction

All disputes in doing business on or arising out of www.truefishtraders.com shall be settled amicably at the first instance by mutual negotiations and discussions. In case the dispute is not resolved, the same may be referred to arbitration according to the provisions mentioned in the Arbitration and Conciliation Act, 1996 or any enactment or modification thereof. The decision of the arbitral tribunal shall be considered final and binding upon all the involved parties.

Objectionable material

We take all required IT security measures to ensure the availability of wholesome and socially acceptable content on The Site. The customer should understand and accept that despite the best efforts, risks cannot be mitigated entirely while using truefishtraders.com or any services offered on it. One may encounter some contents which may be deemed by some people to be indecent, objectionable, or offensive, which may or may not be recognized as such. truefishtraders.com, as well as, its affiliates shall bear no liability to anyone for any content which may be deemed indecent, objectionable, or offensive to anyone.

Modifications of terms and conditions

truefishtraders.com reserves an unconditional right to change the terms and conditions of doing business on www.truefishtraders.com without giving any prior notification to anyone. When you, as a registered customer of truefishtraders.com, access The Site, you are deemed to have completely accepted the latest version of the terms and conditions available on The Site.